Lumina helps healthcare organizations find the gaps, digitize the workflows and grow the business — led by a physician-executive who has built healthcare operations from scratch, not just advised on them.
Hospitals · Home healthcare · Laboratories · Clinics · Insurers · Healthtech
Missed visits. Lost revenue. Families waiting. See what happens when a home healthcare operation moves from chaos to a command center — in 70 seconds.
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Strategy without execution is a slide deck. Every Lumina service ends in something that works on Monday morning: a system, a process, a dashboard or a signed partnership.
Replace spreadsheets, WhatsApp groups and phone chasing with systems your teams actually use.
An independent, evidence-based assessment of where you lose time, money and patients — and what to fix first.
Operating models that scale without adding headcount at the same rate as volume.
Turn capability into revenue through the right channels and the right price.
See what is happening now — not at month-end.
From idea to go-live for home healthcare, virtual care, home lab collection, corporate health and more.
Fractional COO / transformation lead for organizations that need senior hands-on leadership without a full-time hire — plus practical workshops for supervisors, call-center and operations teams.
Know exactly where your organization stands, what it is costing you, and the shortest path to fix it. We assess six lenses and give you a prioritized, costed action plan — not a generic report.
Typical duration: 2–4 weeks, depending on scope and sites.
A practical path from problem to measurable result. MVP first, then scale.
Go to the floor, the data and the patient journey. Quantify the gaps — no assumptions.
Redesign the workflow, roles, SLAs and KPIs before choosing any technology.
Build or select the right tools — portals, dashboards, automation, integrations — starting with an MVP.
Go live, train teams, track KPIs and stabilize until results hold without us.
Understand your situation, pain points and goals. You leave with a clear view of where to start.
Book a callIndependent diagnosis across six lenses with a prioritized, costed roadmap.
Request scopeWe implement: redesign, digitize, train and stabilize — tracked against agreed KPIs.
Discuss programFractional senior leadership, board support, partner negotiations and ongoing guidance.
Discuss retainerPatient flow, outpatient operations, digital front door, revenue cycle and partnerships.
Scheduling, dispatch, visit lifecycle, cancellations, staffing, pricing and B2B growth.
Home collection logistics, turnaround times, LIS integration and B2B price lists.
Virtual care, pre-authorization workflows, provider networks and care-management programs.
Product-market fit, operational design, go-to-market and provider partnerships in the GCC and Europe.
Market entry, operational due diligence, business plans and service-line feasibility.
Clients get access to tested operating frameworks developed while running multi-city healthcare services.
Ready-to-use templates for healthcare operators who want to move faster.
“I have built healthcare services from zero, run them under real SLAs and fixed them when they broke. Lumina brings that experience to your organization.”
Dr. Hady Hedaya is a physician (MBBS, Alexandria University) and healthcare executive based in Saudi Arabia. He began his career in clinical practice and medical claims in Egypt before moving into healthcare management, where he has spent more than a decade turning complex operations into reliable, measurable services.
Over 12 years at Bupa Arabia (2014–2026) he progressed from Medical Pre-authorization Manager to Healthcare Operations Manager to Senior Executive Manager, leading and scaling Virtual Hospital Operations across five Saudi cities: rolling out digital-first care models including home healthcare, home labs and vaccination; applying AI and automation to operational workflows; managing partnerships with international providers and regulators; and driving KPIs through digital platform integration for 24/7 operational readiness.
Today he serves as Senior Director – Home Healthcare, leading development, operations, commercial expansion and digital transformation across home nursing, home laboratory, physiotherapy, doctor visits, vaccination, IV therapy, elderly and mother-and-baby care, medication delivery, corporate medicals and EMT coverage — including designing and building the operations portal his team runs on.
He founded Lumina Health Consulting to help healthcare organizations across the GCC and Europe do the same: close the gaps, digitize the work and grow.
Digital transformation, gap analysis, operations and business development advisory for healthcare entities.
Leading a multi-service home healthcare operation — B2B and insurance partnerships, commercial growth and its digital operations platform.
Contributing healthcare operations and GCC market perspective.
Led and scaled Virtual Hospital Operations: home healthcare, home labs and vaccination streams; AI and automation; partner and regulator management; 24/7 KPI-driven operations.
Healthcare operations, strategic planning and service delivery.
Medical pre-authorization and claims management.
Ministry of Health and Population; Loran Hospital.
Also studied positive psychology and organizational psychology (University of Sydney). Active educator and medical-content creator.
No. Home healthcare is one area of deep expertise, but Lumina serves hospitals, clinics, laboratories, insurers, TPAs, healthtech companies and investors across the GCC and Europe.
Both. We can design and deliver MVP portals, dashboards and automations quickly, or define requirements and manage your chosen vendor through to go-live.
We work on a need-to-know basis, sign NDAs as standard, and design every solution around privacy and data security. We do not need patient-identifiable data for most diagnostics.
Yes. Most engagements are remote-first, with focused on-site visits when needed — across the GCC and Europe.
Gap Analysis Sprints are fixed-scope and fixed-fee. Transformation programs and retainers are priced on scope and outcomes. You receive a written proposal after the discovery call.
Tell us about your organization and what you want to fix or build. We reply within one business day.